Shipping & Returns
IMPORTANT COVID-19 NOTE
To all our customers and friends,
Working congruently with the laws of San Antonio and the emergency declarations that have been proclaimed by the health authorities and in the constant search for the well-being of our clients, it has been decided to temporarily stop the shipping service of our online store libertyblack.com to avoid a possible spread when moving and delivering from a natural person to another product whose handling may cause the contagion of one or more people.
The store will continue receiving your orders, but we will resume with the shipping whenever it’s a safe environment for everybody. All orders will be processed in the order it was received.
Thank you for your patience and understanding during these difficult times
Stay safe and healthy
- Order Processing: Your order will be processed within 24-48 hours of receipt, excluding weekends and holidays. Orders received Monday-Friday before 11:00 am ET will begin their processing period the same day. Orders received Monday-Friday after 11:00 am ET or on a weekend or holiday, will begin their processing period the following business day.
- Shipping and Delivery: We offer Free Standard Shipping for all domestic orders excluding Hawaii & Alaska, with estimated delivery times of 5-7 business days. For an additional cost, you may request your order to be shipped via Expedited Shipping (2-3 business days) or Priority Shipping (1-2 business days). Shipping charges will be calculated at checkout. The estimated shipping and delivery time assumes that orders are placed before 11:00 am ET and do not include weekends or holidays. We do not ship to P.O Boxes and need a physical street address for all orders.
TIPS OF TRYING ON YOUR BOOTS
A. Try them on at home to guarantee best fit.
B. Please only walk around at home and on a carpet when you are trying on your boots to prevent any damage. Remember, the boots need to be in perfect condition, if they don’t fit you or you need another size; this condition is very important in case you would prefer to send them back.
C. The size of your feet varies depending on the time of day and on what you are doing. Choose the right time.
D. Also, wear socks or stockings that you would combine with the shoe in everyday use.
E. We recommend that you always try on the pair of boots, and not just one. Feet have different forms and sizes.
Returns: We want to make sure you are 100% satisfied with your purchase. If you would like to change the size of your order, you may do so within 30 days of your original receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subjected to inspection. If the product is found to be worn and in not resalable condition, a refund will be denied. The first return for domestic orders are at no cost. The cost of the second and any subsequent return for the same domestic order is to be covered by the buyer. We will only accept returns for items purchased at libertyblack.com. All other returns must be taken to the original point of purchase.
FINAL SALE items cannot be returned for exchange, credit, or refunds.
Our policy is the same regarding exchanges.
- Return Instructions: To request a return label, simply send an email to firstname.lastname@example.org indicating the following information:
B. Order ID
C. Billing name
D. Return/Exchange reason
You will then receive a Return Merchandise Authorization (RMA) and a return shipping label so you can prepare the return package. Please note that processing your return typically takes 2-3 business days after it has been received at our return processing warehouse. You will receive an email from us once your account has been credited. All refunds will be credited to your original form of payment.
- Exchanges: Our exchange policy is the same as our return policy. If you would like to exchange products, you may do so within 30 days of your original receipt and your item must be unused and in the same condition that you received it. It must also be in the original packaging. For any exchanges, please follow the return instructions above. To make sure we have the new boot and size that you would like exchanged for in stock, we recommend that you simply place a new order on our website. Then, ship the boot you would like to return back to us and you will receive a full refund if it meets our return policy. Processing your refund typically takes 2-3 business days after the item(s) has been received at our return processing warehouse.
- CUSTOMER SERVICE: Please contact us at email@example.com with any questions or concerns or call us at: 214 628 0007 between the CS hours of Mon-Fri, 9 am-7 pm ET